Get started using Metro Mapping and optimize a care pathway through this e-learning

Improving care with Metro Mapping

Metro Mapping e-learning

Metro Mapping helps create visual representations of care pathways, which facilitates collaboration between patients, providers and caregivers. The method consists of four layers, namely, Layer Metro, Layer Information, Layer Companions and Layer Context, with a fifth layer focusing on patient experiences.

To learn more about Metro Mapping, it is recommended that you read the Metro Mapping Manual. In this E-learning, Metro Mapping is used to map the care pathway for prostate cancer based on written guidelines.


Chapter 1


Chapter 2.1

Sketching Metro Net

Chapter 2.2

Sketching Metro Map

Chapter 3

Digitalising the Metro Map

Service design

Service design is a field within design in which not one product but complete services are developed (or existing services are improved). Service designers work in the design process together with customers and the service provider. They use design methods to develop solutions for everything that is involved in service provision: the contacts between customers and service provider, the process and also all kinds of information and products that are used in the service provision. Service design is used to develop a user-friendly and consistent service that contributes to a predetermined goal.

Metro Mapping is a service design method with which care paths are (re)designed. A care path is the service that arises between a care organization and patients. Metro Mapping is being developed to support shared decision-making in a care path.