Metro Mapping Foundation

The Metro Mapping Foundation's mission is to improve and promote healthcare and the well-being of patients, their loved ones and caregivers through the methodology of Metro Mapping.

Improving care with Metro Mapping

Mission

The Metro Mapping Foundation's mission is to improve and promote healthcare and the well-being of patients, their loved ones and caregivers through the methodology of Metro Mapping.

When care pathways are clearer for patients, relatives and their caregivers, everyone can participate and collaborate better. We see that the service design methodology Metro Mapping contributes to improving often complex care pathways. The Metro Mapping Foundation is therefore committed to stimulating scientific research, further development and application of this methodology in healthcare.

Activities

Through its work, the Metro Mapping Foundation will contribute, that the methodology Metro Mapping:

  • provides inspiration for scientific researchers to continue contributing to the development and evaluation of Metro Mapping.
  • is further developed, keeping the visual language and basic idea consistent, especially where exchange between care providers is involved, in order to create a new unambiguous standard for the development of care paths, at least in the Netherlands and Europe. This will allow users in and service designers for different healthcare institutions to learn from each other and exchange Metro Maps and related tools;
  • remains accessible to healthcare professionals to use, with or without support from third parties, e.g. service designers;
  • is not used without recognition being given to the creators.

About us

Anne stiggelbout

Chair

Professor of Medical Decision Making (LUMC and Erasmus School of Health Policy & Management) with focus on SDM. Promotor of Ingeborg

Thom Verheggen

Secretary

Experience in innovation at design agencies, in healthcare and social innovation. Focus on how teams get more done with less managing

Astrid Fransen

Treasurer

Business controller in education at the Hogeschool voor de Kunsten Utrecht (HKU) with years of experience as controller in oncological care.

Judith Rietjens

Board member

Professor Design for public health
(Erasmus MC/ TU Delft)

Policy plan and publication documents

The policy plan can be viewed here
De publication documents can be viewed here

Service design

Service design is a field within design in which not one product but complete services are developed (or existing services are improved). Service designers work in the design process together with customers and the service provider. They use design methods to develop solutions for everything that is involved in service provision: the contacts between customers and service provider, the process and also all kinds of information and products that are used in the service provision. Service design is used to develop a user-friendly and consistent service that contributes to a predetermined goal.

Metro Mapping is a service design method with which care paths are (re)designed. A care path is the service that arises between a care organization and patients. Metro Mapping is being developed to support shared decision-making in a care path.