20 March 2025

Workshop Improve healthcare with Metro Mapping

Discover how Metro Mapping helps healthcare organizations around the world.

Improving care with Metro Mapping

The workshop is open to everyone interested in changing healthcare and improving the patient experience.  

The workshop will be in English.

Program

During this workshop, you will:

  • Explore the principles of Metro Mapping
  • Apply the methodology directly to a case study
  • Gain valuable tools to implement Metro Mapping in your healthcare environment
  • Learn from international success stories where Metro Mapping optimized care pathways
  • Discover how this approach can enhance both organizational efficiency and patient outcomes
  • Connect with peers and experts on the topic of Metro Mapping

Speaker

  • Jasper Brands, designer and director Panton, the Netherlands, on behalf of the Metro Mapping Foundation

Workshop times

To accommodate different time zones, we offer two sessions: a morning workshop and an afternoon workshop. Both sessions will cover the same content.

The workshops will take place on March 20th.

The morning workshop is from 8:30-10:00 CET (UTC+1).

The afternoon workshop is from 15:30-17:00 CET (UTC+1).

Register for the afternoon workshop 15:30-17:00 CET (UTC+1)

Register for the morning workshop 8:30-10:00 CET (UTC+1)

Service design

Service design is a field within design in which not one product but complete services are developed (or existing services are improved). Service designers work in the design process together with customers and the service provider. They use design methods to develop solutions for everything that is involved in service provision: the contacts between customers and service provider, the process and also all kinds of information and products that are used in the service provision. Service design is used to develop a user-friendly and consistent service that contributes to a predetermined goal.

Metro Mapping is a service design method with which care paths are (re)designed. A care path is the service that arises between a care organization and patients. Metro Mapping is being developed to support shared decision-making in a care path.