April 2021

Mini-symposium: Deciding together in oncological care pathways

The role of service design

Improving care with Metro Mapping

Mini-symposium 2021

The mini-symposium "Deciding together in oncology care pathways: the role of service design" took place on April 23.

Having a say in cancer treatment is important if you are a patient. In practice, this is often quite difficult. Both for patients and their loved ones and caregivers. In this mini-symposium we showed how the organization of the entire diagnosis and treatment process contributes to (or stands in the way of) co-determination. We showed insights from our recent research and a new service design approach to support all stakeholders in the care pathway and thus improve collaborative decision making in oncology care pathways.

Watch [dutch]

1. Brief introduction collaborative decision making in oncologyAnne Stiggelbout, chair of Metro Mapping Foundation and professor at LUMC and EUR
2. Service design serving collaborative decision making in oncology care pathways: Metro MappingIngeborg Griffioen, PhD candidate TU Delft/LUMC
3. Building metro lines in VisioJasper Brands, creative director of Panton, designers for healthcare
4. Metro Mapping in practiceMarion van der Kolk, surgical intensivist, Radboudumc

Service design

Service design is a field within design in which not one product but complete services are developed (or existing services are improved). Service designers work in the design process together with customers and the service provider. They use design methods to develop solutions for everything that is involved in service provision: the contacts between customers and service provider, the process and also all kinds of information and products that are used in the service provision. Service design is used to develop a user-friendly and consistent service that contributes to a predetermined goal.

Metro Mapping is a service design method with which care paths are (re)designed. A care path is the service that arises between a care organization and patients. Metro Mapping is being developed to support shared decision-making in a care path.