September 2023

Symposium: Metro Mapping for shared decision making

Where do we stand and how do we move forward?

Improving care with Metro Mapping

Symposium 2023

The symposium: 'Metro Mapping for shared decision making' took place on 13 September 2023.

A year after the passing of Ingeborg Griffioen, her legacy in the form of Metro Mapping is alive and well. We thought it was time to bring together the network using or interested in Metro Mapping, to exchange experiences and learn from each other.

We are happy to share the presentations from that afternoon with anyone interested in Metro Mapping.

Want to get started with the Metro Mapping template yourself? Then check out the Metro Mapping Manual or contact us via the contact form.


1. Welcome and brief historyAnne Stiggelbout, chair of Metro Mapping Foundation and professor at LUMC and EUR
2. Explaining Metro Mapping and new developmentsJasper Brands, designer and director at Panton, designers for healthcare
3.Initial experiences in the clinicMarion van der Kolk, surgical intensivist, Radboudumc
4. European rolloutJudith Rietjens, professor of Design for Public Health, TUDelft and EMC
5. Questions and discussion for all speakers
6. Metro Mapping in practice
Experience of MM usersLise Ramakers, student NL
Interview led by Judith RietjensMarijke Nogarede (UMCG), Marleen van Poele (LUMC), Marion van der Kolk (Radboudumc), Shannon van Hoorn (EMC)
7. Alternative elaborations
Metro Mapping in home monitoringJolijn de Haan (student TUDelft)
Pitch: broadening patient experiencesIngrid van Roosmalen (
8. Joint discussion

Service design

Service design is a field within design in which not one product but complete services are developed (or existing services are improved). Service designers work in the design process together with customers and the service provider. They use design methods to develop solutions for everything that is involved in service provision: the contacts between customers and service provider, the process and also all kinds of information and products that are used in the service provision. Service design is used to develop a user-friendly and consistent service that contributes to a predetermined goal.

Metro Mapping is a service design method with which care paths are (re)designed. A care path is the service that arises between a care organization and patients. Metro Mapping is being developed to support shared decision-making in a care path.