Training

Instructions and materials to conduct training on Metro Mapping.

Improving care with Metro Mapping

Metro Mapping Training

Want to teach others to work with Metro Mapping? Then take advantage of the Metro Mapping training slide deck. 

You can customise the slide deck with your own examples and exercises. After the training, participants will be familiar with the key elements of Metro Mapping. 

It is assumed that the trainer

  • Took a training course themselves
  • Has used Metro Mapping at least once in practice

Slide deck

With this slide deck, your training will be up and running in no time. The slide deck contains slides for both the participants and the trainer. Below the slides are handy instructions for the trainer.

Download [PPT]

Service design

Service design is a field within design in which not one product but complete services are developed (or existing services are improved). Service designers work in the design process together with customers and the service provider. They use design methods to develop solutions for everything that is involved in service provision: the contacts between customers and service provider, the process and also all kinds of information and products that are used in the service provision. Service design is used to develop a user-friendly and consistent service that contributes to a predetermined goal.

Metro Mapping is a service design method with which care paths are (re)designed. A care path is the service that arises between a care organization and patients. Metro Mapping is being developed to support shared decision-making in a care path.