April 10, 2025

Workshop Metro Mapping

Get acquainted with Metro Mapping and discover how this method helps healthcare organizations.

Improving care with Metro Mapping

During the Dutch Health Week in Utrecht, we, together with the digital design agency Online Department, will highlight how Metro Mapping improves healthcare.

This workshop is interesting for anyone who wants to create change in healthcare using Metro Mapping.

Program

During this workshop:

  • You will get to know the principles of Metro Mapping through practical examples.
  • You will apply the method directly to a case study.
  • You will recieve practical tools to implement Metro Mapping in you own work environment.

Location: Utrecht

Sign up

Are you excited about the workshop? Sign up now to receive your invite link! There are no costs associated with participating in this workshop.

The workshop will take place on April 10, 2025, from 15:00 to 17:30.

Service design

Service design is a field within design in which not one product but complete services are developed (or existing services are improved). Service designers work in the design process together with customers and the service provider. They use design methods to develop solutions for everything that is involved in service provision: the contacts between customers and service provider, the process and also all kinds of information and products that are used in the service provision. Service design is used to develop a user-friendly and consistent service that contributes to a predetermined goal.

Metro Mapping is a service design method with which care paths are (re)designed. A care path is the service that arises between a care organization and patients. Metro Mapping is being developed to support shared decision-making in a care path.